Refund policy

Return and Refund Policy

14-Day Return Window

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@zoalin.com. If your return request is approved, we will provide return instructions, including how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customer-Choice Returns and 15% Handling Fee

For approved customer-initiated returns, a 15% return handling/restocking fee will be deducted from the refundable amount. Original shipping fees, if any, are non-refundable.

This 15% handling fee does not apply when the item is incorrect, damaged, or defective.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at support@zoalin.com so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including used, worn, washed, damaged, customized, personalized, final-sale items, and gift cards.

For hygiene reasons, some accessories or personal items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be processed to the original payment method. Processing time may vary by bank or payment provider.