Privacy Policy

Last updated: July 15, 2026

深圳市卓菱贸易有限公司 (English translation: Shenzhen Zhuoling Trading Co., Ltd.), trading as ZOALIN ("ZOALIN", "we", "us" or "our"), operates this store and website.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when customers visit zoalin.com, create an account, place an order, contact customer support, subscribe to marketing, or otherwise use our online store.

Personal Information We Collect

Depending on how you use the Services, we may collect contact details, account details, billing and shipping information, order and transaction information, payment confirmation details, customer support communications, device identifiers, IP address, browser information, cookie data and website usage information.

Payment card details are processed by our payment service providers and are not stored in full on our own servers.

Sources of Personal Information

We collect personal information directly from you, automatically through our website and cookies, from Shopify and other service providers, and from logistics, payment, fraud-prevention, analytics, marketing and customer-support partners where permitted by law.

How We Use Personal Information

We use personal information to operate the website, process payments, fulfill and deliver orders, provide customer support, manage returns and refunds, prevent fraud, secure the Services, comply with legal obligations, improve our products and website, and send marketing communications where permitted or where you have consented.

How We Disclose Personal Information

We may disclose personal information to Shopify, payment processors, logistics providers, warehouse and fulfillment partners, customer support providers, IT and cloud service providers, analytics providers, marketing partners, professional advisers, affiliates, and government or law-enforcement authorities where required by applicable law.

We do not sell customers' personal information for money. If applicable privacy laws treat certain advertising or analytics activities as a "sale", "sharing" or targeted advertising, you may contact us to exercise available opt-out rights.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, improve the shopping experience, support security, and deliver or measure marketing. Browser settings may allow you to block or delete cookies, but some website features may not work correctly without them.

International Transfers

Because we operate internationally and use service providers such as Shopify, personal information may be transferred to, stored in, or processed in countries or regions other than where you live. We take appropriate steps designed to protect personal information in accordance with applicable law.

Retention and Security

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. We use administrative, technical and organizational safeguards designed to protect personal information, but no method of transmission or storage is completely secure.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, restrict, object to, or request a copy of personal information we hold about you, or to withdraw consent where processing is based on consent. You may also opt out of marketing emails by using the unsubscribe link in those emails.

To exercise privacy rights, contact us at support@zoalin.com. We may need to verify your identity before processing a request and will respond within the time required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised "Last updated" date.

Contact

For privacy questions, requests, complaints, or customer support, please contact us using the information below.

Legal Entity Name:
深圳市卓菱贸易有限公司

English Translation:
Shenzhen Zhuoling Trading Co., Ltd.

Trading Name / Brand:
ZOALIN

Business Registration Number / Unified Social Credit Code:
91440300MAKCFYBN7X

Registered Address:
Room 4B200, 4th Floor, Building 213, Tairan Science and Technology Park, No. 113 Tairan 4th Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen, Guangdong 518040, China

Email:
support@zoalin.com

Phone / WhatsApp:
+852 59916282

WhatsApp:
https://wa.me/85259916282

Support Hours:
Monday–Sunday, 00:00–24:00 (GMT+8)

Typical Response Time:
Within 24–48 hours

For the purposes of applicable data protection laws, 深圳市卓菱贸易有限公司, trading as ZOALIN, is the controller of the personal information described in this Privacy Policy.